Integration Processes > Company > Integration Processes

Our integration processes result in state-of-the-art solutions that strive to exceed all customer expectations.

A Process is a sequence of interdependent and linked procedures which, at every stage, consume one or more resources (employee time, energy, machines, money) to convert inputs (data, material, parts, etc.) into outputs. These outputs then serve as inputs for the next stage until a known goal or end result is reached. Ref: Online Business Dictionary

At DAX Systems, we classify our processes as Critical Processes and Support Processes. The Critical Processes are those that touch the customer directly and the Support Processes are those that deal with internal procedures that have been designed to guarantee the success of the Critical Processes.

Here is a brief look at some of our Critical and Support Processes:

  • Account Management – is responsible for being the voice of the customer within DAX Systems. It includes the development of new accounts as well as the maintenance and support of existing accounts. Order entry is handled by the sales organization and includes working with the customer to identify new requirements, the processing of new orders within the DAX infrastructure and transmitting critical information to the customer that may be vital to the timely fulfillment of existing, pending or future orders.

  • Product Development – starts when a customer requests a new configuration or solution. Using the basic Server building blocks of components that have already been tested and approved, the sales person collects as much information about the customer's requirements as possible and with help from HCL (Engineering) converts those requirements to a physical system. The system is then built and tested to confirm that the needs of the customer have been met. Documentation, in the form of assembly drawings, Bill of Materials and Revision Control Drawings are created and filed. The system is then shipped to the customer for a 30 day evaluation to confirm that their needs were accurately understood and implemented. Appropriate changes, if any, are made to the final configuration and, once approved, the documentation is all put under Revision Control and filed to be used on all future orders for that particular configuration.

  • Fulfillment – is at the core of the integration services and clearly articulates the critical functions that need to be performed to bring about highly reliable systems level integrations. The fulfillment process identifies each and every step within all the sub processes from order entry, procurement, assembly work instructions, burn-in and test to final inspection and shipping. The process cycle consists of several interrelated / interdepartmental functions whose primary goal is to achieve customer satisfaction by meeting or exceeding customer expectations. Customer expectations include On-Time delivery, quality, performance, compliance and reliability.
    The interdepartmental functions include; order entry, credit approval, procurement, receipt of goods/incoming inspection, assembly, test, final inspection and shipping.

    • Order Entry – The cycle begins once an order has been received from the customer. The supporting process – Order Entry – clearly identifies the steps taken by the sales organization to ensure that the customer's product expectations have been identified and clearly communicated internally to ensure compliance. Creation of a sales order initiates the Fulfillment Process cycle. Included on the sales order cover page is a time stamp to be dated and initialed by the appropriate individuals as the traveler moves from one stage of development to the next.

    • Materials Management – Procurement will make all necessary purchases to complete the required BOM after shortages have been identified through the online Inventory system. Inventory/materials management ensures that the inventory levels identified by the online Inventory system are accurate and purchases can be made without physical inspection and verification of inventory status. All materials purchased for work orders are under revision control and are purchased to clearly defined specifications. To ensure that compliance and controls are met for the availability of critical components, all vendors of critical components are constantly reviewed and audited.

    • Assembly – Assembly is responsible for all work related to sub-assemblies and top assemblies. In both cases, no work begins unless all materials are available to initiate and complete the work within specified timelines and schedules. No top assemblies will be left unfinished on the manufacturing lines. No sub-assemblies will be left unfinished in the assembly area for more than 24 hours. This 24-hour limit is based on the type and quantity of work being performed. In most cases, sub-assemblies are completed the same day they are released to the floor.
      Work instructions accompany every work order regardless of whether it is a top assembly or sub-assembly. The work instructions also include control drawings identifying critical elements of components that are under revision control as part of the HCL or procurement processes.

    • Test – The diagnostic/burn-in process is performed by tech support (Customer Services). The test cycle consists of running defined low level diagnostics for 72 hours and then high level diagnostics—at the O/S level—for an additional 48 hours. At the end of the process, critical configuration and test result data is entered into the tech support database for future reference. At the successful completion of the test/burn-in process, a printout of the diagnostic test results is kept on file for internal use.
      Tech support gives final approval to all products shipping to customers.

    • Logistics – Logistics consists of shipping and receiving. Responsibilities include receiving materials, incoming inspection of received materials to published specs, picking and transportation of completed BOM's to the assembly or manufacturing areas, cycle counts on critical inventory items, final inspection and packaging of finished goods in preparation to ship to customers.

  • Customer Services – is responsible for all customer issues that come up once the customer has received and/or deployed the server. It includes functions like investigating and suggesting production test policies and procedures, managing tech support calls and issues and providing final inspection and approval for all servers before they are shipped - especially since they are responsible for supporting those servers once they're deployed.